FAQ
Getting Started
How do I start using Interpreter?
Click Start, share your screen with system audio enabled. That's it. No downloads, no installations. The transcription begins automatically.
Which browsers work?
Chrome and Edge on desktop. These browsers support the system audio capture required for transcription.
Do I need to install anything?
No. Interpreter runs entirely in your browser.
How It Works
What's the difference between Transcribe and Translate?
Transcribe converts speech to text in its original language. Translate does this plus automatically translates everything into your chosen language pair—both directions, in real-time.
How does two-way translation work?
When two people speak different languages, Interpreter shows the original speech on one side and the translation on the other. English to Spanish, Spanish to English—simultaneously.
Which languages are supported?
Over 60 languages including Spanish, Mandarin, Arabic, Vietnamese, Portuguese, French, German, Korean, Japanese, and Hindi. The system automatically detects which language is being spoken.
Can it handle multiple speakers?
Yes. Different voices are identified and displayed with distinct visual styling, so you always know who said what.
For Interpreters
How does this help with medical interpreting?
Medication names, dosages, and medical terminology appear on screen as they're spoken. No more scrambling to write down complex terms while listening and interpreting.
Is it suitable for legal work?
Yes. For depositions, hearings, and attorney-client calls, every statement is captured accurately. Reference what was said without interrupting.
Does it replace the interpreter?
No. You're still the expert who understands context, nuance, and cultural subtleties. This eliminates note-taking so you can focus on what you do best.
Can I use this with my agency's platform?
Yes. Interpreter works with any platform that plays audio through your computer—Zoom, Teams, your agency's portal, or any browser-based phone system.
Privacy & Security
Is my audio stored anywhere?
No. Audio streams through memory only—nothing is saved. When your session ends, the data is gone.
Is Interpreter HIPAA compliant?
Yes. No audio storage, no logs of conversation content, end-to-end encryption. Your medical calls stay confidential.
Are transcripts saved?
Transcripts exist only in your browser during the active session. Close the tab or stop, and they're gone.
Billing
How much does it cost?
Polyglot Mini is $0.25/hour, Polyglot is $0.40/hour. No subscriptions, no monthly fees. Pay only for what you use.
Is there a free trial?
Yes. Every new account receives 1 hour free. No credit card required.
What if I run out of funds mid-session?
The session pauses automatically. Add funds and resume right where you left off.
Technical
Why do I need to share my screen?
Screen sharing with system audio is how browsers capture sound from other applications. We only listen to the audio—video is discarded immediately.
Does it work with Zoom, Teams, Meet?
Yes. Any application that plays audio through your computer works with Interpreter.
What's the latency?
Sub-second. Words appear almost as they're spoken. Fast enough to glance at while interpreting.
How accurate is the transcription?
Highly accurate for clear audio. The system handles accents, medical terminology, and fast speech well. You can set domain context (medical, legal, etc.) to improve accuracy for specific fields.
What if the speaker has an accent?
The system handles a wide range of accents. It's trained on diverse speech patterns and adapts to different speakers during the session.
Still have questions?
[email protected]