Frequently asked questions

Open the web app in Chrome or Edge. Choose System, Mic or Both for the audio, press Start, and share the tab or window with your call.

No. Open the web app in Chrome or Edge, press Start, and share the tab or window with your call. You can also use the Chrome extension, the Mac and Windows app, and the Android app.

Browsers only let a site hear another app's sound when you share it with its audio. Interpreter only listens to the audio. With Mic, you allow microphone access instead.

Captions only shows what people say, and you translate just the lines you click. Live translate translates every line as people speak. Both cost the same.

When two people speak different languages, Interpreter shows what each person says with its translation, in both directions. Choose side by side or stacked in View.

Over 60 languages, including Spanish, Mandarin, Arabic, Vietnamese, Portuguese, French, German, Korean, Japanese and Hindi.

A dictionary you can open mid-call. Press Ctrl K (⌘K on a Mac), type a word or phrase, and get a translation with an example and alternatives.

Yes. Click a caption to translate it, or select a phrase to translate just that part.

Your list of terms and how each should be translated, up to 50 terms. For example, "MRI" always becomes "resonancia magnética".

Tell Interpreter the call is medical, legal, insurance and so on, so terms in that field come through right. There are 9 topics plus General.

The names and terms you expect to hear. Add them in Call details before the call so they're recognized.

A notes window that floats over your captions. Open it with Ctrl M (⌘M on a Mac) to jot down a callback number or pharmacy details without leaving the call.

Side by side shows both languages next to each other. Stacked puts each translation under its original. You can also set the text size, and switch anytime during a call.

Yes. Each speaker's turns get their own color, so you know who said what.

As people speak, so you can glance at them while you interpret.

Names, numbers, doses and addresses stay on screen, so you can check them at a glance.

It's a support tool, not a replacement for your judgment. Captions appear as people speak so you can check details without interrupting. Always confirm critical details with the speaker.

No. You're the expert on context, nuance and culture. Interpreter carries the details so you can focus on the message.

Captions only and Live translate cost the same. Packs start at $0.45 an hour, larger packs include bonus hours, and pack hours never expire. Monthly plans are also available.

Yes. Every new account gets 20 minutes free. No credit card.

No. Only the time you're capturing counts. Press Space to pause or resume.

When your time runs out, the session stops. Add hours in Billing and start a new session. To avoid the stop, turn on Auto top-up in Billing. It adds the pack you pick when your time left drops below the line you set.

Yes. Share your link from Referrals in the app. When someone signs up through your link, you get 10% of everything they pay, added to your time. If they buy a $25 pack, you get 5h 33m. Your own accounts don't count: ones signed in on your devices, or paid with your card or under your name.

No. Interpreter does not save audio, captions, or translations.

Yes. Interpreter is HIPAA compliant, SOC 2 Type II audited and GDPR compliant.

Chrome and Edge on desktop. They can share a tab or window with its audio, which Interpreter needs for captions.

Yes, if you can share the call's audio. That covers Zoom, Teams, Google Meet, agency portals and browser softphones in Chrome or Edge. The Mac and Windows app hears any call app on your computer. On Android it works with apps that allow audio capture. Regular cellular calls aren't supported.

Yes. The Chrome extension captures tab or system audio without screen sharing. Install it from the Chrome Web Store.

Yes. Download it at useinterpreter.com/android/. It captures audio from apps that allow it, your microphone, or both. Regular cellular calls and apps that block audio capture aren't supported.

Yes. Download it at useinterpreter.com/desktop/. It hears everything playing on your computer, like a softphone or meeting app, with no tab or screen to share. It needs Windows 10 or macOS 14.2 or later.