Find the answer, then get back to the call.
Start with your device, or jump to modes, balance, usage, and common fixes.
Choose where you interpret
Compare platforms
Go straight to what you need
Automatic or Manual
Choose between continuous translation and translating on demand.
Balance and billing
Understand equivalent hours, package value, and what happens when balance runs out.
Usage history
Read Automatic, Manual, and Legacy activity in your account.
Audio sources
Match System, Mic, Both, or Tab capture to the call you are handling.
Automatic when speed matters. Manual when you want control.
Automatic
Translates continuously as either language is spoken. The rate is $0.45 per active hour.
Manual
Lets you translate on demand. The rate is $0.45 per active hour.
Choose the mode before starting in the web app or Chrome extension. The selected mode determines the rate shown in Billing and Usage. The current Android app keeps its existing session flow.
One balance, shown as hours for either mode.
Automatic and Manual use the same balance at the same $0.45 hourly rate. Only active transcription time counts.
| Purchase | Hours | Rate |
|---|---|---|
| $10 | 22h | $0.45/hour |
| $25 | 56h | $0.45/hour |
| $50 | 113h 2% more | $0.44/hour |
| $100 | 233h 5% more | $0.43/hour |
When balance runs out
The session stops. Add hours in Billing, then start a new session. Purchased hours never expire.
Free trial
Every new account starts with 20 minutes free. No credit card is required.
Read each session by billing mode.
Automatic
A new session started in Automatic mode.
Manual
A new session started in Manual mode.
Legacy
A session started before Automatic and Manual billing was introduced. Current Android sessions appear as Automatic. Legacy is a history label, not a mode you select.
Choose the source that matches the call.
System
Use audio from a shared tab, window, screen, or compatible app.
Mic
Use the microphone selected in the browser or device.
Both
Combine the shared call audio and your microphone.
Tab
In the Chrome extension, capture the active call tab directly.
Start with the symptom.
No captions appear
Stop the session, confirm the call is producing audio, then select and approve the source again.
The wrong language appears
Stop the session, check both selected languages, and start a new session.
The source ended
Reopen the call or tab, return to Interpreter, and start a new session with the new source.
Transcription is unavailable
Stop and try once more. If the problem continues, check your connection and contact support.
The balance ran out
The session stops. Add hours in Billing, then return to the call and start a new session.
Need another answer? Read the FAQ or contact support.