Privacy Policy - HIPAA Compliant

The short version

Interpreter does not save audio, captions, or translations.

What happens to your audio

Your audio is processed to create live captions and translations. Interpreter does not save audio, captions, or translations.

We built it this way on purpose. If we don't have your data, we can't lose it.

What we do keep

The basics we need to run the service:

Your email (so you can sign in)
How long your sessions last (so we can bill you)
Payment info (handled by our payment provider, not us)
Which pages and buttons you use (sent to PostHog, without any text from your screen)
Where you came from, if you signed up from a link with a click id or campaign tags: those, plus your IP address and browser at sign-up

Medical calls

A lot of our users are medical interpreters. We get it. Interpreter does not save audio, captions, or translations. HIPAA compliant by design.

Cookies

A sign-in cookie keeps you logged in, and in the app PostHog sets a cookie to tell your visits apart. This website uses no analytics or advertising cookies. It counts visits with PostHog in cookieless mode, which stores nothing in your browser. If you open the app's sign-in from a link with a click id or campaign tags, the app keeps them in your browser's storage until you sign in. A click older than 7 days is never sent.

If you came to Interpreter from Facebook or Instagram, our server tells Meta when you sign up, start your free trial and buy hours or a plan, with the amount paid, so Meta can measure its ads. Each time it sends your email and account id, both hashed, your IP address, your browser (user agent) and Facebook's click id. Nothing from your calls goes with it, and there's no Meta pixel on our website or in the app.

Your choices

You can:

Delete your account whenever you want
Download your usage history
Unsubscribe from emails

Questions

For privacy questions or requests, email privacy@useinterpreter.com.

For other questions, contact us